Question 1

Do I need to create an account to use OpenUp?

Accepted Answer

Yes, a free account is required to create and manage your links, QR codes, and link in bio pages. Registration takes less than 30 seconds.

Question 2

Is OpenUp free?

Accepted Answer

Yes. OpenUp offers a free plan with 5 links, 1,000 clicks per link each month, 5 QR codes, 1 link in bio page, instant redirection and short links. Paid plans unlock higher limits and more features.

Question 3

How do I create an OpenUp account?

Accepted Answer

Go to app.openup.to/register and sign up with your email address, Google account, or Apple account. No credit card is required.

Question 4

Can I use my Google or Apple account to sign up?

Accepted Answer

Yes. OpenUp supports Google Sign In and Apple Sign In for fast and secure registration.

Question 5

Can I delete my OpenUp account?

Accepted Answer

Yes. You can request account deletion from your settings. All your data, links, and QR codes will be permanently removed.

Question 6

What are the differences between the Free, Plus and Pro plans?

Accepted Answer

The Free plan gives you 5 links with 1,000 clicks per link each month, 5 QR codes, 1 link in bio page and 1 custom link name. Plus ($11.99/month, or $8.99/month billed annually) gives you 20 links and 20 QR codes, 30,000 clicks per link each month, 2 link in bio pages, slug and QR code customization, and stats by source, country and device. Pro ($29.99/month, or $20.99/month billed annually) has unlimited links, QR codes and clicks, 5 link in bio pages, up to 3 custom domains, advanced statistics and data export. For larger needs, the Business offer is built with you: write to hello@openup.to.

Question 7

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. Changes take effect immediately. If you upgrade, you only pay the difference for the remaining period.

Question 8

Do paid plans include a free trial?

Accepted Answer

No. There is no free trial: the free plan lets you test OpenUp for as long as you want, and Pro is refunded within 14 days if it's not for you.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your subscription at any time in your account settings. You will continue to have access to your paid features until the end of your current billing period.

Question 10

What payment methods are accepted?

Accepted Answer

OpenUp accepts all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, our secure payment processor.

Question 11

Do my links really open in the right app with OpenUp?

Accepted Answer

Yes. OpenUp deep links bypass the in-app browser and redirect your audience directly to the native app. This means YouTube links open in YouTube, Spotify links open in Spotify.

Question 12

Does OpenUp work on iOS and Android?

Accepted Answer

Yes. OpenUp works on both iOS and Android devices. The redirection engine automatically adapts to the user's operating system and device.

Question 13

What happens if the user doesn't have the app installed?

Accepted Answer

If the target app is not installed on the user's device, OpenUp automatically falls back to opening the link in the default browser so your audience still reaches the right page.

Question 14

How fast are OpenUp redirections?

Accepted Answer

OpenUp redirections take less than 50 milliseconds worldwide. Our infrastructure runs across 330+ cities globally, ensuring instant redirections no matter where your audience is located.

Question 15

Are links permanent?

Accepted Answer

Yes. Once created, your OpenUp links remain active permanently as long as your account is active. Even if you downgrade to the free plan, your existing links will continue to work.

Question 16

What is a smart link with OpenUp?

Accepted Answer

A smart link is a deep link created with OpenUp that automatically detects the user's device, operating system, and installed apps to redirect them to the best destination. It combines URL shortening, deep linking, and analytics in a single link.

Question 17

How many links can I create depending on my plan?

Accepted Answer

The Free plan allows 5 links. The Plus plan allows 20 links. The Pro plan has unlimited links.

Question 18

Can I generate customizable QR codes?

Accepted Answer

Yes. OpenUp lets you create fully customizable QR codes with 15+ customization options including colors, shapes, logos, and patterns. Every QR code is powered by deep linking, so scans open directly in the right app.

Question 19

What is a link in bio and how does it work?

Accepted Answer

A link in bio is a single customizable page where you can share all your important links, social profiles, and content. You place your OpenUp link in bio URL in your Instagram, TikTok, or any social media bio, and your audience can access everything from one page. Every link on your page uses deep linking technology.

Question 20

Can I track the performance of my links?

Accepted Answer

Yes. OpenUp provides real time analytics for every link including clicks, devices, operating systems, locations, referral sources, and more. Plus adds stats by source, country and device, and Pro offers advanced statistics with detailed breakdowns, a free date range and data export.

Question 21

Can I customize my links?

Accepted Answer

Yes. You can customize your link slugs (the text after openup.to/) to create short, memorable, branded URLs: one custom link name on the free plan, and more on paid plans. Pro also supports custom domains and UTM parameters.

Question 22

Can I connect my own domain to OpenUp?

Accepted Answer

Yes. Pro users can connect up to 3 custom domains to OpenUp. Instead of openup.to/yourlink, your links will use yourdomain.com/yourlink for a fully branded experience.

Question 23

Can I use multiple domains on the same account?

Accepted Answer

Yes. The Pro plan includes up to 3 custom domains on a single account. If you need more, ask about the Business offer at hello@openup.to.

Question 24

How do I set up my custom domain?

Accepted Answer

Setting up a custom domain takes just a few minutes. Add your domain in your OpenUp dashboard, then update your DNS settings by adding a CNAME record pointing to OpenUp. The system will automatically verify and activate your domain.

Question 25

Can I customize the look of my link in bio?

Accepted Answer

Yes. You can personalize your link in bio page with your own colors, layout, and branding to match your identity. Paid plans unlock advanced customization options.

Question 26

Are custom domains secured with HTTPS?

Accepted Answer

Yes. All custom domains connected to OpenUp are automatically secured with HTTPS certificates at no additional cost. Your audience will always see a secure connection.

Question 27

Can I use subdomains?

Accepted Answer

Yes. You can connect subdomains (like links.yourdomain.com) to OpenUp just like a regular custom domain.

Question 28

Is my data safe with OpenUp?

Accepted Answer

Yes. OpenUp takes security seriously. We use encrypted connections (HTTPS everywhere), secure authentication with multiple providers (Google, Apple, email with OTP), and Stripe for PCI compliant payment processing.

Question 29

Is OpenUp GDPR compliant?

Accepted Answer

Yes. OpenUp complies with the General Data Protection Regulation (GDPR). We only collect data that is necessary to provide our services, and you can request access to or deletion of your personal data at any time.

Question 30

Are my visitors tracked?

Accepted Answer

OpenUp collects anonymous analytics data (clicks, devices, locations, referral sources) to help you understand how your links perform. We do not collect personally identifiable information from your visitors without their consent.

Question 31

Can I delete my data?

Accepted Answer

Yes. You can delete your links, QR codes, and account data at any time from your dashboard and account settings. Deleted data is permanently removed from our servers.

Question 32

How do I contact OpenUp support?

Accepted Answer

You can reach our support team by email at hello@openup.to. We are here to help with any questions about your account, features, or technical issues.

Question 33

Do you offer a demo for clubs, media, or businesses?

Accepted Answer

Yes. We offer personalized 15 minute demos for sports clubs, media companies, agencies, and businesses. Book a demo directly from our website to see how OpenUp can work for your specific needs.

Question 34

What is the average response time?

Accepted Answer

We aim to respond to all support requests within 24 hours during business days.

Question 35

Is there a help center?

Accepted Answer

Yes. Our FAQ covers the most common questions. For additional help, contact our support team directly at hello@openup.to.

Question 36

Does OpenUp offer a free trial for paid plans?

Accepted Answer

No. There is no free trial: the free plan lets you test OpenUp for as long as you want, and Pro is refunded within 14 days if it's not for you.

Question 37

What happens if I exceed my plan's limits?

Accepted Answer

If you reach your monthly link or QR code limit, you will be notified and prompted to upgrade to a higher plan. Your existing links will continue to work normally.

Question 38

Is there a long-term commitment?

Accepted Answer

No. Monthly plans have no long-term commitment and you can cancel at any time. Annual billing is also available and saves 20% to 25% depending on the plan.

Question 39

Can I get an annual discount?

Accepted Answer

Yes. Billed annually, Plus is $8.99/month instead of $11.99 (save 25%), Pro is $20.99/month instead of $29.99 (save 30%).

Question 40

Can I get a refund?

Accepted Answer

Pro is refunded within 14 days if it's not for you: just write to hello@openup.to. You can also cancel anytime from your account and keep your paid features until the end of the billing period, then your account moves to the free plan.